Shipping policy

Last Updated: 3/30/2026

At Crestilla, we strive to provide a seamless shopping experience, including transparent shipping policies. We proudly offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy is applicable for orders shipped within the United States.

Delivery Times

Timelines for Crestilla's Delivery:

  • Order Cutoff Time: Orders placed by 3:00 PM EST will be processed the same business day. Orders after this time will be processed the next business day, potentially adding an extra day to the delivery timeline.

  • Order Handling Time: Typically 1-2 business days, Monday through Friday. Once processed, orders are shipped using one of our trusted carriers.

  • Transit Time: Generally takes 6-8 business days, Monday through Friday.

  • Estimated Delivery Time: Orders are expected to arrive within 7-10 business days from the order date.

Please keep in mind that these delivery times are estimates and can vary due to external factors beyond our control.

Carrier Services

Crestilla partners with reputable shipping carriers for deliveries within the United States, including:

  • USPS
  • UPS
  • FedEx

Shipping Costs

  • Free Shipping: All orders within the United States qualify for free shipping with no minimum purchase required.

  • Paid Shipping: For destinations outside free shipping zones, any applicable shipping charges will be calculated and displayed at checkout.

Delivery Issues

Should you encounter any issues with delivery, such as delays or missing packages, we encourage you to contact our customer service team immediately. We are committed to assisting you and ensuring your order reaches you safely.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can track your shipment on our Order Tracking Page: [Order Tracking Page URL].

Changes to This Policy

Crestilla reserves the right to update this Shipping Policy at any time. Any modifications will be posted on this page with a new Last Updated date. We recommend reviewing this policy periodically. Continued use of our website after changes signifies your acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our customer support team for further assistance.

Store Address: 805 Southeast 43rd Street, Ocala, Florida, 34480, USA

Store Email: Info@crestilla.com

Store Phone: +13522399532

Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (EST)

We do our best to reply within 1-2 business days.