Refund policy
Last Updated: 3/30/2026
At Crestilla, we want you to be delighted with your purchase. If you’re not satisfied, we offer a straightforward and hassle-free return process.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at Info@crestilla.com. Please include your order number in your message.
After this period, we cannot guarantee cancellation as your order may already be processing. Once dispatched, cancellation is no longer possible. However, you can return it after delivery. Visit our Return Policy for more information.
30-Day Return Window
You have 30 days from the date you receive your order to return items.
To be eligible, items must be:
- Unused
- In original condition
- Returned with all original packaging, tags, and accessories
Our support team will assist you throughout the return process. We do not charge any restocking fees.
Return Policy Overview
- Return Window: 30 days from receipt
- Condition: Items must be unused and in original condition with all packaging, tags, and accessories
- Easy Returns: Our support team will guide you through the process
- Restocking Fee: None
Return Costs
- Defective or Incorrect Products: No cost if the product is incorrect, damaged by the carrier, or defective.
- Customer Remorse (Change of Mind): The customer covers return shipping if the wrong item is ordered, does not fit, or is no longer wanted. Original shipping costs are non-refundable.
How to Return an Item
- Contact Us: Email Info@crestilla.com with your order number and return reason.
- Pack Your Item: Repack securely in its original packaging, including all tags, accessories, and documents.
- Send It Back: Ship your return per the instructions in your return authorization email. Follow the recommended carrier or shipping method.
Refund Process
- Inspection: We will inspect your item upon receipt to ensure it meets our return criteria.
- Refund Timing: After approval, refunds are processed within up to 7 business days back to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges for different sizes, colors, or products. Please contact us at Info@crestilla.com, and we’ll assist you with the exchange.
Order Not Delivered
If your order hasn’t arrived within the expected delivery window, contact us at Info@crestilla.com with your order number. We’ll investigate and, if confirmed lost, we will issue a full refund or send a replacement at no extra cost.
Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety reasons. These products are clearly marked as non-returnable on their product pages.
Changes to This Policy
We reserve the right to update this Return & Refund Policy anytime. Any changes will be noted on this page with an updated Last Updated date. We encourage regular review of this policy. Continued website use constitutes acceptance of any changes.
Questions?
Visit our FAQs page or contact our customer service team for assistance.
Contact Information
Store Address: 805 Southeast 43rd Street, Ocala, Florida, 34480, USA
Store Email: Info@crestilla.com
Store Phone: +13522399532
Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (EST)
We do our best to reply within 1-2 business days.
