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Designs You'll Love. Quality You Can Trust.
Crestilla has grown from a small studio, into a trusted brand serving people around the world. Every order is carefully inspected, securely packaged, and shipped with tracking. No need to worry, you can shop with complete confidence.
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Frequently Asked Questions
We design every piece with care and back it up with real support. Free shipping on every U.S. order, a full 30 days to return anything you're not happy with, and no restocking fees. If something goes wrong, you can actually reach us at Info@crestilla.com or +13522399532 during business hours.
Yes. We stand behind everything we make. If your item arrives damaged, defective, or just isn't what you expected, you have 30 days to return it for a full refund. No restocking fees, no hassle.
Our designs are created right here in the USA. We're based in Ocala, Florida, and that's where our team operates from.
Yes! Every order shipped within the United States gets free shipping, with no minimum purchase required.
Yes. As soon as your order ships, you'll get a confirmation email with your tracking number so you can follow it the whole way. If you don't see it in your inbox within a couple of days, check your spam folder or email us at Info@crestilla.com.
Orders placed before 3:00 PM EST are processed the same business day. Handling takes 1 to 2 business days, then transit is usually 6 to 8 business days. Most orders arrive within 7 to 10 business days from the order date. Times can vary a bit depending on the carrier (we use USPS, UPS, and FedEx) and your location.
You have 30 days from the day you receive your order to start a return. Items need to be unused, in original condition, and returned with all the original packaging, tags, and accessories. Just email Info@crestilla.com with your order number, and we'll walk you through it.
Nope. We don't charge restocking fees on returns. If you're returning something because it's defective, damaged, or we sent the wrong item, return shipping is on us too. If it's a change of mind or fit issue, you'll cover return shipping and the original shipping cost isn't refundable.
We're really sorry if that happens. Email us at Info@crestilla.com with your order number and a few photos of the issue. We'll cover the return cost and get you a replacement or full refund, whichever you prefer.
Store Address: 805 Southeast 43rd Street, Ocala, Florida, 34480, USA
Store Email: Info@crestilla.com
Store Phone: +13522399532
Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (EST)
We do our best to reply within 1-2 business days.
