Frequently Asked Questions
Welcome to the Crestilla Frequently Asked Questions page. We're here to ensure you have the best possible shopping experience. If you need further assistance, please don't hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer:
Our estimated delivery timelines are as follows:
- Handling Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery Time: 7–10 business days
For more details, please review our Shipping Policy.
Question 2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the United States. For more information, please visit our Shipping Policy.
Question 3: Where is Crestilla located?
Answer:
Crestilla is a USA-based online business headquartered in Ocala, Florida, offering a curated selection of men's clothing with shipping available within the United States.
Question 4: What if I receive a defective product?
Answer:
If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order. For full details, see our Return Policy.
Question 5: Can I cancel my order after it's placed?
Answer:
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.
Question 6: What is your return policy?
Answer:
We offer a simple and hassle-free return process. Full details can be found here: Return Policy.
Question 7: When will I receive my refund after returning a product?
Answer:
Once your return is received and inspected, your refund will be processed within 7 business days to your original payment method, depending on your payment provider. For more information, see our Refund Policy.
Question 8: Do you ship internationally?
Answer:
No, at this time we ship exclusively within the United States.
Question 9: How can I contact customer support?
Answer:
You can reach our support team through our Contact Us page or by emailing us at Info@crestilla.com.
Question 10: Do you have a physical store location?
Answer:
No, we are an online-only store, which allows us to offer competitive pricing and a wider product selection.
Question 11: Can I place a bulk order for my business or organization?
Answer:
Yes, bulk orders are available. Please contact our customer support team for pricing and details.
Question 12: What is the process for exchanging a product?
Answer:
Exchange instructions are outlined in our Return Policy.
Question 13: How can I track my order?
Answer:
Once your order has shipped, you can track it on our Order Tracking Page.
Question 14: How do I find my size?
Answer:
We have a full Size Guide with garment measurements for all our polos and shorts, plus a how-to-measure section. Our styles fit true to size. If you're between sizes, we recommend sizing up. For shorts, order your normal waist size.
Question 15: Do polo sizes and shorts sizes correspond to each other?
Answer:
Yes, generally. As a guide: S polo = size 30 shorts, M polo = 30–32, L polo = 32–34, XL polo = 34–36, XXL polo = size 36. You can find the full crossover chart on our Size Guide page.
Question 16: Do your clothes run true to size?
Answer:
Yes, all our styles are designed to fit true to size. The Striped Shorts feature an elastic waistband, so they have a more flexible fit than our other shorts styles. When in doubt, check our Size Guide or email us at Info@crestilla.com.
Fraud Prevention
Crestilla reserves the right to cancel or hold orders if suspected of fraud or unauthorized activity. Additional identity verification may be requested for high-value or flagged transactions. If you experience any issues, please contact us at Info@crestilla.com so we can assist you.
Contact Information
Store Address: 805 Southeast 43rd Street, Ocala, Florida, 34480, USA
Store Email: Info@crestilla.com
Store Phone: +13522399532
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.
